For over 10 years, our suite of telecommunications solutions have helped
improve our customers' bottom line. These applications are proven in the field
and will benefit your company by:
- Improving customer
satisfaction by helping you manage orders and
provisioning more accurately and quickly
- Helping your customer service
people provide better information, thus giving
customers a better experience and, as a result,
increasing customer loyalty and decreasing churn
- Increasing your back office efficiency for more customer responsiveness (and
better cost control for you!)
MiiGS - Metex Integrated Interconnect Gateway Suite
The MiiGS suite offer the benefits of an integrated gateway solution, including
a shared architecture and transport mechanism that allows for an extremely
reliable interchange of data between carriers and reduces time between request
and reply through an end-to-end automated process. Every component may be used
independently and can be integrated within a range of environments.
MORS - Metex Order Registration
System (Data Loader)
MORS is a data loading tool that automates the transfer of data from any
Customer Care/Front-end Data Entry application into MetaSolv's TBS system. This
software replaces the manual re-keying of customer and order information, thus
reducing the cost and elapsed time to complete this work and speeding up the
provisioning process.
ACME - Account Code Maintenance
Environment
ACME allows you to manage and manipulate the long distance account codes of
your customers. It interfaces with MetaSolv's TBS Oracle database via a Web
browser for fast, accurate input to your main database.
Wireless
Solutions
Learn about Metex's wireless applications for sales force automation,
dispatchers and wealth management.
Supported By An Experienced Team In Which You Can Have Confidence
Metex's Telecom Practice comprises experienced telecom industry software
professionals with expertise in Metasolv, Vitria and other leading solutions
and technologies. Our Telecom consultants have an outstanding record of
contributing from the planning and requirements phases through design and
coding and on to data-migration and testing in order to meet the needs of our
customers
Metex Integrated Interconnect Gateway Suite (MiiGs)
Benefits of the MiiGS integrated gateway solution include a shared architecture
and transport mechanisms that allow for an extremely reliable interchange of
data between carriers. MiiGs can reduce the time between request and reply
through an end-to-end, automated process. Whether it is LNP (Local Number
Portability), LSR (Local Service Request), PIC/CARE or 411 and 911 services,
the Metex MiiGs solution delivers a suite of products that not only ensures
effective integration, but also meets the challenges of today's telecom
environment. Each component framework within the MiiGs solution is available
independently, and Metex can enable flexible, customizable integration with
your existing systems within a range of environments. Our years of experience
in the telecommunications industry and our ongoing R&D ensure that whether you
choose the entire MiiGs solution or simply components, your enterprise will
benefit from unsurpassed performance and time-to-deployment.
MiiGs Components
PIC/CARE AC/AP
The Metex Primary Inter-Exchange Carrier/Customer Account Record Exchange
(PIC/CARE) solution or module can be configured for deployment in a range of
environments, and Access Carrier (AC) and Access Provider (AP) are available
separately. PIC/CARE transactions are between Local Exchange Carriers (LECs)
and Inter-Exchange Carriers (IXCs) and contain PIC subscriptions, account
information queries, notifications and confirmations. They allow full
transmission management to and from other local providers.
411 (BLIF) Gateway
Application
The 411 Gateway Application permits the exchange of information between LECs,
including initial file load, regular updates, and Basic Listing Interchange
File (BLIF) acknowledgments. It can be implemented alone or as part of the
MiiGs solution.
LNP (Local Number Portability)
The LNP product provides the end-customer with the ability to change local
service provider, location and telephone services while maintaining the same
telephone number, as mandated by regulations in both the United States and
Canada. LNP is available alone or as part of the MiiGs solution.
LSR (Local Service Request)
The LSR product allows LECs to place local service requests with each other in
order to transfer end-customer service, port telephone numbers, and lease local
loop facilities from one carrier to another. A standard data interchange format
has been defined for the electronic exchange of this information. LSR can be
easily integrated with your existing systems, alone or as part of the MiiGs
solution.
911 Gateway Application
Metex's 911 Gateway Application is designed to transfer data between the system
of record and the 911 database, and will provide the requisite synchronization
between the systems. Alone or as part of the MiiGs solution, Metex can help
Competitive Local Exchange Carriers (CLECs) ensure the transport of
end-customer-dialed 911 calls to the appropriate 911 call answer centre or
Public Safety Answering Point (PSAP).
Available versions: Middleware Connections (ie: Vitria), Oracle,
MetaSolv TBS, CORBA API
NOTE: Metex MiiGS is TBS 5.x compatible.
For inquiries or questions, please contact
us.
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MORS - Metex Order Registration System (Data Loader)
MORS can automatically create
Product Service Requests (PSR) in the TBS database and
also assign that PSR to a specified provisioning plan.
In order to allow for effective tracking, MORS retains
log files/reports to confirm the activity and allow for
error resolution work.
Due Date Scheduling Tool
This is a monitoring tool that enables efficient scheduling of phone line
implementation due dates. Developed as an add-on to MetaSolv's TBS, the Due
Date Scheduling Tool is a Web-enabled solution that allows users to perform
effective work load management of phone line provisioning. The goal is to view
the TBS Due Date Scheduling Tool on the user's Intranet and use the color-coded
aid to select the best phone line installation due date to provide to the
customer.
Task Progress Summary Viewer
This management tool tracks task progress through status of provisioning
orders. Developed as an add-on to MetaSolv's TBS, the Task Progress Summary
Viewer is a Web-enabled tool to assist management in monitoring the internal
progress of order activity across all work queues in order to be able to
identify bottlenecks in the provisioning process. The tool provides a summary
of the number of orders in various states (pending, ready, etc.) in selected
tasks and cumulates across all work queues in the provisioning process to give
a total view of the operation.
To learn more, please contact
us.
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ACME - Account Code Maintenance Environment
ACME is an application that helps companies gain and
retain a competitive edge in their marketplace by
letting them manage and manipulate Long Distance Account
Codes electronically for faster and more accurate
results. Long Distance Account Codes are used to control
and identify who is using long distance service from the
telephone company's network. The ACME application uses
the Intra-net and the Metasolv TBS database with
automated processes to interface with the TBS as
required.
Three types of users can benefit from using the ACME application:
- Users with limited updating
and query capabilities of account codes
- Superusers who have more
flexibility when creating account codes
- Administrators who would be performing maintenance operations, creation
and updating of account codes and all other functions
The application performs the following functions:
- It allows the user to enter a Customer Account number and perform a search
to see if the Customer Account exists in the database
- It retrieves data from the Metasolv TBS databases related to the Customer
Account number entered and displays it along with Account Code details
- It allows you create a new Custom, Standard, or Non-verified Index for a
Customer Account
- It allows you to delete and undelete an Index related to the Customer
Account number
- It allows you to add a new Account Code to the Index
- It allows you to modify or delete an existing Account Code of an Index
- It allows you to design Standard Indexes, which may be used when creating a
Customer Account Index
- It allows you to add or delete Secure Accounts
- It allows you to create, activate/deactivate, or delete user profiles. These
profiles will be used to log into the system
ACME Workflow
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Wireless
Solutions
Metex Wireless Sales Force Automation Solution
A BEA WebLogic component for the Pharmaceutical industry that includes a
Web-based doctor visit list, user ID list, and drug sample "leave behind"
monitoring and dispatch engine.
- A high-value wireless
component designed for use in a dispatch engine
- A high value wireless
component designed for use in a RIM/Blackberry device
to by pass the current issues sales reps have with
notebooks, dial up, synchronization and access to back
office information while on site with a doctor
- Near real time information on Doctor visits and sample "leave behind" is
immediately available to head office
You have the ability to direct highly focused promotional materials or
electronic order forms right into the hands of key customers. Your sales team
could follow up with immediate fax-back of important proposals and quotes. In
addition, your Sales team can improve customer service through real time
checking of inventory levels and pricing.
Metex Wireless Dispatch Solution
A BEA WebLogic component that includes a web based dispatch interface, user ID
list and a dispatch engine. There is a corresponding component for use on a
RIM/Blackberry device to increase the speed, accuracy and relevancy of
information and communication between the dispatch sender and the field
technician. A near real time link is provided between your Call Centers and
your Field Service Teams with access to all relevant back office data. You can
optimize and prioritize your Field Service Workflows dynamically. Your Field
Service Teams have immediate links to back office data. In addition, call status
can be checked and representatives notified immediately. Draft invoices can
then be generated immediately in the field, including accurate calculations of
time and materials.
Metex Personal Wealth Management Solution
A BEA WebLogic component that includes a configurator, a stock selector and a
RIM device identifier. There is a corresponding component that must be
installed on your RIM/Blackberry for wireless client connectivity. This wealth
management component is designed for the increasing consumer demands in the
financial services sector, providing a range of options to help you monitor
your entire wealth portfolio. Real Time securities prices are available
anytime, anywhere from Stock Ticker. Immediate alerts and news feeds relevant
to your portfolio can be customized and fed directly to the RIM/Blackberry
device.
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